Terms of Service

By accessing or using ScopeToBuild (the "Service"), you agree to be bound by these Terms of Service and by our Privacy Policy. You confirm your agreement when you tick the acceptance box on the account-creation screen; an account cannot be created without it. If you are using the Service on behalf of a company, you represent that you are authorized to accept these terms on that company's behalf. If you do not agree, do not use the Service.

ScopeToBuild is a multi-tenant, business-to-business platform for managing restoration projects — including companies, projects, orders, change orders, estimates, documents, attachments, and electronic signatures. Data is organized by company (tenant). Anyone can register for an account without an invitation. When you register you can create your own company, which makes you its Admin, or register without a company and join one later. You become a member of an existing company by accepting an invitation from it, sent by its Admin or by another member allowed to invite people, which gives you one or more roles (Admin, Manager, Client, Subcontractor, Crew Member, or Insurance Agent). Your roles, together with the projects you are added to, determine what you can see in that company. We may add, change, or remove features over time.

The Service is a tool for recording and coordinating work. It does not provide estimating, insurance, or legal advice, and the amounts, scopes, and documents produced with it are yours — you are responsible for reviewing them before they are relied on or sent to a client, a carrier, or a subcontractor.

To use the Service you must create an account and provide accurate information. You are responsible for:

• Maintaining the confidentiality of your login credentials and any device used for biometric sign-in.
• All activity that occurs under your account.
• Ensuring that you have the rights and permissions necessary for any content, documents, or personal data you upload or enter, including data about clients and third parties.
• Notifying us promptly of any unauthorized use of your account or any security breach.

If you invite people into a company, as its Admin or as another member allowed to invite, you are additionally responsible for who you invite, the roles you grant them, the projects you add them to, and, where you are allowed to, removing access when it is no longer appropriate.

You agree not to:

• Use the Service in violation of any applicable law or regulation.
• Upload or transmit malicious code, or attempt to disrupt, overload, or impair the Service.
• Attempt to gain unauthorized access to the Service, other tenants, or any account, system, or data.
• Reverse engineer, copy, or resell the Service except as permitted by law.
• Use the Service to store or share content you do not have the right to share, or that is unlawful, infringing, or harmful.
• Use automated means to scrape or bulk-extract data from the Service outside the features we provide for it.

You and your company retain ownership of the content you submit to the Service, including projects, estimates, documents, attachments, and signatures ("Your Content"). You grant us the limited rights needed to host, process, transmit, and display Your Content for the purpose of providing the Service to you and your company. You are responsible for the accuracy and legality of Your Content.

If you send us feedback, defect reports, or suggestions, you allow us to use them to improve the Service without obligation or attribution. That permission covers the suggestion itself — it does not extend our rights over Your Content.

The Service supports electronic signatures. A document can be sent for signature by email link through our signing service or, where the signer already has an account, signed directly in the app. When you sign a document you consent to do so electronically, and you agree that the signature, together with the recorded time, originating IP address and the document's audit trail, may be used as evidence of your agreement. Completed documents are digitally sealed and time-stamped so that any later change to the file can be detected. It is your responsibility to ensure that electronic signatures are appropriate and enforceable for your particular use.

Plans and seats. Use of the Service by a company requires a paid subscription to one of our plans, or an active free trial or complimentary period described below. Each plan limits the number of Admin seats and Manager seats a company may have, and includes a monthly allowance of AI-assisted imports (of estimates, price lists, and floor plans). Every member who holds an Admin role uses an Admin seat, every member who holds a Manager role uses a Manager seat, and a person who holds both uses one of each. Invitations that would grant an Admin or Manager role reserve a seat until they are accepted, declined, or expire. Clients, Subcontractors, Crew Members, Insurance Agents, and other members without an Admin or Manager role do not use a seat and can be invited at no charge. Once a company has used its monthly allowance of AI-assisted imports, further AI-assisted imports are unavailable until the allowance resets at the start of the next calendar month (UTC) or the company changes to a plan with a larger allowance; the rest of the Service is not affected. The plans, their seat limits, their import allowances, and their current prices are shown on the Billing page of your company's account before you subscribe.

Who can subscribe, and where. Only an Admin of a company can start, change, or cancel that company's subscription, and the subscription belongs to the company, not to the individual Admin. Subscriptions are purchased and managed only on our website. The ScopeToBuild mobile apps do not offer in-app purchases and do not sell subscriptions.

Billing and prices. Subscriptions are billed in advance, on a monthly or annual basis, as you choose at checkout. Prices are stated in US dollars and do not include taxes. Where sales tax or a similar tax is required, it is calculated from your billing address and added to the price at checkout and on each invoice; you are responsible for any taxes that apply to your purchase. The amount you will be charged, including any tax, is shown at checkout before you confirm.

Free trial. Some plans include a free trial. If you start a trial by choosing a plan, you provide a payment card; nothing is charged during the trial, and the seat limits of the plan you chose apply. Unless you cancel before the trial ends, your subscription starts and your card is charged.

Automatic renewal. Your subscription renews automatically at the end of each billing period — every month for a monthly plan, every year for an annual plan — and your payment card is charged the then-current price of your plan, plus any applicable tax, at the start of each new period, until you cancel. You can cancel online at any time, as described below, without contacting us. By subscribing, you authorize us, through our payment processor, to charge your payment method on that recurring basis.

How to cancel. An Admin can cancel at any time from the Billing page of the company's account on our website, which opens the customer portal operated by our payment processor, Stripe. Cancellation takes effect at the end of the current billing period (or, during a free trial, when the trial ends): you keep full access until then, and you will not be charged again. You can resume a cancelled subscription before the period ends. Deleting the mobile app, or stopping use of the Service, does not cancel a subscription. If you have trouble cancelling, contact us at info@scopetobuild.com and we will cancel it for you.

Changing plans. An upgrade — to a higher-priced plan, or from monthly to annual billing — takes effect immediately, and you are charged right away a prorated amount for the rest of the current billing period. A downgrade — to a lower-priced plan, or from annual to monthly billing — takes effect at the end of the current billing period, and it is only possible if your company's Admin and Manager seats fit within the new plan's limits. During a free trial you can switch plans at any time; the change is immediate, nothing is charged, and the trial end date does not change.

Promotional codes. We may offer promotional codes, for example a discount applied at checkout or a complimentary period of access without a payment card. Each code is subject to the terms stated when it is offered, such as its duration, the plans it applies to, and its expiry. A code can be redeemed only once per company, cannot be combined with a free trial, has no cash value, cannot be transferred or resold, and may be withdrawn or changed by us before it is redeemed. When a discount ends, the regular price applies from the next billing period. When a complimentary period ends, your company needs a paid subscription to keep full access.

Failed payments. If a payment fails, we will let you know and retry it, and your company keeps full access during a grace period (currently 7 days, or 3 days if the first payment after the free trial fails) so that an Admin can update the payment method. If payment is still not received when the grace period ends, the company's account becomes read-only: members can still sign in and view the company's data, but most changes are blocked until the subscription is paid. The same read-only access applies when a subscription, free trial, or complimentary period ends without being renewed.

Your data is not deleted for non-payment. Cancelling a subscription, a failed payment, or the end of a trial never causes us to delete your company's data; it remains available in read-only form and is restored to full access when a subscription is active again. Deleting an account is a separate step that only you can take, and is described in section 14.

Refunds. Payments are non-refundable. We do not provide refunds or credits for partial billing periods, whether you are on a monthly or an annual plan, or for unused seats. If you cancel, the cancellation takes effect at the end of the billing period you have already paid for, and you keep full access until then. These terms do not limit any refund you are entitled to under applicable law.

Price changes. We may change the price of a plan. We will tell you by email, sent to your company's billing contact, at least 30 days before a new price applies to you. The new price takes effect at your next renewal after that notice period, not in the middle of a billing period you have already paid for. If you do not agree to the new price, you can cancel before that renewal and you will not be charged it.

Payment processing. Payments are processed by Stripe, Inc. Your card details are entered on Stripe's pages and go directly to Stripe; we never receive or store your full card number. By subscribing, you also agree to Stripe's terms that apply to the payment, which are available on Stripe's website. Invoices and receipts are available in the customer portal.

We aim to keep the Service available and to resolve defects promptly, and we may need to take it offline for maintenance, updates, or urgent security work. Unless a separate written agreement says otherwise, we do not commit to a specific uptime level or response time. Support is provided by email at info@scopetobuild.com.

The Service relies on third parties to deliver certain features — including cloud hosting and file storage, document preparation and signature routing, mapping, push notification delivery, and payment processing and tax calculation. These providers are identified in our Privacy Policy. Their availability is outside our control, and their own terms govern the part they perform. We are not responsible for a third-party service's acts or omissions, but we remain responsible for choosing providers appropriate to the Service.

The Service, including its software, design, and branding, is owned by SCOPE TO BUILD LLC and its licensors and is protected by intellectual property laws. Except for the rights expressly granted to you to use the Service, these terms do not transfer any of our intellectual property rights to you.

The Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or completely secure. You use the Service at your own risk.

To the maximum extent permitted by law, SCOPE TO BUILD LLC and its suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill, arising out of or relating to your use of (or inability to use) the Service. To the maximum extent permitted by law, our total liability for any claim relating to the Service will not exceed the amounts you paid us for the Service in the twelve months before the event giving rise to the claim.

You agree to indemnify and hold harmless SCOPE TO BUILD LLC from third-party claims, damages, and reasonable costs arising out of Your Content, your use of the Service in breach of these terms, or your violation of applicable law or of another party's rights. We will notify you of any such claim and will not settle it in a way that imposes an obligation on you without your consent.

You may stop using the Service at any time and may request deletion of your account from within the app. As described in our Privacy Policy, account deletion includes a 7-day grace period, after which your personal data is anonymized while company business records are retained with an anonymized author. We may suspend or terminate access to the Service if you violate these terms or if necessary to protect the Service or other users.

We may update these Terms of Service from time to time. When we make material changes, we will update the "Last updated" date above and, where appropriate, provide additional notice. Your continued use of the Service after an update means you accept the revised terms.

These terms are governed by the laws of the State of Washington, United States, without regard to its conflict-of-laws rules, and any disputes will be subject to the courts located in the State of Washington, United States.

These terms, together with the Privacy Policy and any order form or subscription agreement, are the entire agreement between you and SCOPE TO BUILD LLC regarding the Service. If any provision is held unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver of it. You may not assign these terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Neither party is liable for a failure to perform caused by events beyond its reasonable control.

Questions about these terms can be sent to info@scopetobuild.com.